M1 Remit FAQs

Frequently Ask Questions

1. What is M1 Remit?

M1 Remit is a secure global money transfer service offered by Kliq Pte Ltd, a licensed remittance service provider in Singapore and a subsidiary of M1 Ltd.

M1 Remit is Singapore's premier self-service mobile remittance service – allowing you to remit money overseas through major banks and cash pick-up outlets in designated countries stated under point 12 & 13.

2. Does M1 Remit belong to M1 Limited?

Yes, M1 Remit is a remittance service of M1 operated by Kliq Pte Ltd, subsidiary of M1 Limited.

3. Who is eligible to use the M1 Remit service?

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active Singapore registered mobile number (prepaid or postpaid).

4. How do I sign up and use M1 Remit service?

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active M1 mobile number (prepaid or postpaid).

REGISTER

Visit www.m1remit.com.sg or download the M1 Remit mobile app from Apple Apps Store or Google Play store.


Click on “Register” on M1 Remit Website or “Sign-Up” on M1 Remit mobile app and complete the Registration Form to create an account.

Please note that you will need to a valid email address, Singapore registered mobile number (postpaid/prepaid) to register for the M1 Remit service.

VERIFY IDENTITY

Authorised M1 Customer Service Centre to Verify M1 Remit Account

You may now verify your account either using MyInfo OR in Person.

  • VERIFY using MyInfo

    With your SingPass and consent, your personal details can be extracted from MyInfo automatically. Review the information retrieved and proceed to confirm. You will need to upload your address proof if you are a FIN Pass holder.

  • VERIFY in Person

    Visit our M1 Customer Service Centre located at IMM or Paragon.

    M1 CSC (IMM)
    M1 CSC (IMM)
    IMM Building
    2 Jurong East Street 21
    #01-20 IMM Building
    Singapore 609601

    Operating Hours: 11am-8pm (Daily)

    Nearest MRT Station:
    Jurong East (NS1, EW24)
    M1 CSC (Paragon)
    Paragon
    290 Orchard Road
    #B1-28/29 Paragon
    Singapore 238859

    Operating Hours: 11am-8pm (Daily)

    Nearest MRT Station:
    Orchard (NS22)

    Bring along your original identification documents for verification:

    General Required Documentations for Verification
    Individual Customer (Min. age 18) Singaporeans >18 years of age NRIC (Pink)
    Permanent Resident >18 years of age NRIC (Blue)
    National Servicemen and Regulars SAF 11B, SPF 11B or SCDF 11B
    Foreigners Valid FIN pass on the day of registration
    Valid FIN Passes include:
    • Employment Pass
    • Entry Pass
    • S Pass
    • Work Permit (all types)
    • Training Employment Pass
    • Dependent Pass
    • Long Term Visit Pass
    • Student Pass

    Your identification documents must be valid (i.e. it must not have expired). You must come in person for the verification (a proxy or authorised person will not be accepted).

ACCOUNT ACTIVATION

Upon successful verification, your M1 Remit account will be activated. You can then remit money to your family & friends overseas.

SEND MONEY

Register your Recipient's particulars, and enter your remittance amount. Complete your remittance transaction by making payments through any AXS machine, or AXS m-station app.

5. What is MyInfo?

MyInfo is a service that allows SingPass user to manage his/her personal details and pre-fill forms in digital services transactions. This includes government-verified data that is retrieved across participating Government agencies and data you contributed to form your Profile. This means that users need only provide personal details once to the Government, instead of repeatedly providing data for every online transaction.

6. What is the advantage of using MyInfo?

You do not need to visit any M1 Customer Service Centre. Most of your details will be automatically filled up.

7. How do I change the data extracted from MyInfo if they are incorrect?

These fields are government-verified, and reflect what has been registered with the government. You may contact the relevant Agency to update your Government-verified fields if you want to continue to use MyInfo. For more information, please refer to FAQs section in MyInfo website

Alternatively, you may visit our M1 Customer Service Centre located at IMM or Paragon with your original identification documents to complete the registration. Please refer to point 4(b)(ii).

8. Who is eligible to use MyInfo?

SingPass users who have set up their 2FA (2-Factor Authentication) and have registered their e-mail address or local mobile number will be eligible for a MyInfo Profile. Foreigners who have a valid permit (e.g. work permit / employment pass) can also register for SingPass.

9. What do I do if I encounter errors or issues when verifying my identity using MyInfo?

You may visit our M1 Customer Service Centre located at IMM or Paragon with your original identification documents to complete the registration. Please refer to point 4(b)(ii).

10. Is it safe to use MyInfo to provide my personal details?

Due to the sensitive and confidential nature of your personal details, only you will have access to the information on your MyInfo profile. No personal details will be shared with participating digital services until you have authenticated yourself with your SingPass login.

11. Why do I need to visit M1 Customer Service Centre to have my identity and documents verified?

Identification Document (ID) is necessary to comply with Monetary Authority of Singapore’s (MAS) licence requirement that all customers must be physically identified face-to-face at the point of registration.

If you are using MyInfo to verify your identity and the account activation is successful, you DO NOT need to visit M1 Customer Service Centre.

12. Where are the countries that I can remit money to with M1 Remit service?

The M1 Remit service currently allows remittance to 11 countries:

  • Bangladesh
  • China
  • India
  • Indonesia
  • Myanmar
  • Philippines
  • Malaysia
  • Pakistan
  • Sri Lanka
  • Thailand
  • Vietnam

More countries will be added over time.

13. What are the available modes of payment to the recipient?

Current cash out methods available are bank account credits and Cash Pick-Up.
lease see our Remittance Guide below for details.

Please see our Remittance Guide below for details.

Country Remittance Method Participating Banks / Partners Service Fee (SGD) Payment Schedule
Bangladesh Account Credit All Bangladesh Banks 2.00 Sunday to Thursday Islami Bank, Bank Asia Transaction will be credited the next working day
Other Banks *Transaction before 3:00pm will be credited within the next 2 working days
*Transaction received after 3:00pm will be credited within the next 2 to 3 working days
Friday, Saturday or Public Holiday Islami Bank, Bank Asia Transaction received before 3:00pm will be credited within the next 2 working days
Other Banks Transaction received after 3:00pm will be credited within the next 2 to 3 working days
Cash Pick Up BANKS: BRAC Bank, Islami Bank Bangladesh, Bank Asia, Agrani Bank, Janata Bank, Dutch-Bangla Bank, Bangladesh Krishi Bank, Pubali Bank, Sonali Bank, NCC Bank, Uttara Bank, Rupali Bank & The City Bank

NGO / MFI / Development Bank: BURO, JAGORANI, RRF, GUK, DESHA, CDIP, TMSS, Ansar VDP Unnayan Bank, Karmasangsthan Bank
2.00 Sunday to Thursday Transaction received before 5:00pm will be credited immediately
Friday, Saturday or Public Holiday Transaction received after 5:00pm will be credited the next working day
China Account Credit All China Banks nationwide participating with China UnionPay card 6.00 Monday to Sunday Transaction received between 9:00am to 5:00pm will be credited on the same working day.
Transaction received after 5:00pm will be credited the next working day.
Saturday, Sunday or Public Holiday Transaction received will be credited within the next 1 to 2 working days
India Account Credit All India Banks 2.00 Monday to Friday * Transaction received before 4:00pm will be credited the same working day
* Transaction received after 4:00pm will be credited next working day
Saturday, Sunday or Public Holiday Transaction received will be credited within the next 1 to 2 working days
Indonesia Account Credit All Indonesia Banks 2.00 Monday to Friday Below IDR 25 million Transaction received will be credited within one hour
Above IDR 25 million * Transaction received before 3:00pm will be credited same day for BNI, BRI, and BSM
* For all other banks, transaction received before 3:00pm will be credited within the next 1 to 2 working days
Saturday, Sunday or Public Holiday Below IDR 25 million Transaction received will be credited within one hour
Above IDR 25 million * Transaction received before 3:00pm will be credited same day for BNI, BRI, and BSM
* For all other banks, transaction received before 3:00pm will be credited within the next 1 to 2 working days
Cash Pick Up At any PT POS, Pegadaian, Toko Reguler Outlets, Alfa Mart, BNI Bank and outlets 2.00 Monday to Friday Cash can be collected within 1 hour for transactions received between 9:30am to 3:00pm
Saturday * Cash can be collected within 1 hour for transaction received between 9:30am to 3:00pm at BNI Bank
* Cash can be collected on the next working day for transaction received between 9:30am to 3:00pm at all other locations
Sunday or Public Holiday Cash can be collected on the next working day for transaction received between 9:30am to 3:00pm
Philippines Account Credit All Philippines Banks 2.00 Monday to Friday *Transaction received before 10:00am will be credited the same working day
*Transaction received after 10:00am will be credited within next working day
Saturday, Sunday or Public Holiday Transaction received will be credited the next working day
Cash Pick Up Cash Pick Up Location Limit 2.00 Monday to Sunday, including Public Holiday Cash can be collected immediately for transaction received between 9:30am to 5:00pm
**Cash collection is subjected to operation hours of location
Metropolitan Bank Branches PHP 500,000
RD Pawnshop PHP 300,000
PSBank PHP 250,000
Palawan Pawnshop PHP 150,000
LBC Express PHP 100,000
Robinsons Department Store PHP 100,000
M Lhuillier Pawnshop PHP 50,000
Globe GCASH (Villarica & Puregold) PHP 50,000
Cebuana Lhuillier PHP 30,000
Myanmar Cash Pickup Kanbawza Bank, Myanmar Citizen Bank, AGD Myanmar
Note: Additional charges apply for Cash Payout at KBZ Bank collected outside of Yangon city, up to MMK 0.5 for every MMK100 or MMK200 for each transaction (whichever is higher) & MMK500 as communication charges
2.00 Monday to Friday Cash can be collected immediately for transaction received between 11:30am to 4:00pm
Saturday, Sunday or Public Holiday Cash can be collected on the next working day between 11:30am to 4:00pm
Malaysia Account Credit All Malaysia Banks 2.00 Monday to Friday All Banks *Transaction received before 3:00pm will be credited on the same day before 11.00pm
*Transaction received after 3:00pm will be credited the next working day
Saturday, Sunday or Public Holiday All Banks Transaction received will be credited the next 2 working days
Cash Pickup All Merchantrade Branches All days All Merchantrade Branches Cash can be collected if transaction is received between 9am to 5pm
Pakistan Account Credit All Pakistan Banks 2.00
*Free Service Fee for more than USD$200 remittance
Monday to Friday *Transaction received between 9:30am to 5:00pm will be credited the same working day
*Transaction received after 5:00pm will be credited the next working day
Saturday, Sunday or Public Holiday Transaction received will be credited the next 1 to 2 working days
Cash Pick Up National Bank of Pakistan branches & Muslim Commercial Bank Pakistan branches 2.00
*Free Service Fee for more than USD$200 remittance
Monday to Sunday & Public Holiday Cash can be collected on the next working day between 12:30pm to 5:00pm
Sri Lanka Account Credit All Sri Lanka Banks 2.00 Monday to Friday Bank of Ceylon, Sampath Bank, Hatton Bank Transaction received between 9:00am to 5:00pm will be credited the same working day
Other Banks Transaction received between 9:00am to 5:00pm will be credited within the next 1 to 2 working days
Saturday, Sunday or Public Holiday Bank of Ceylon, Sampath Bank, Hatton Bank Transaction received will be credited the next working day
Other Banks Transaction received will be credited within the next 2 to 3 working days
Cash Pickup Bank of Ceylon branches, Sampath Bank branches, Hatton Bank branches 2.00 Monday to Friday Cash can be collected after 1 hour for transaction received between 11:00am to 4.30pm
Saturday, Sunday or Public Holiday Cash can be collected on the next working day between 11:00am to 4:30pm
Thailand Account Credit All Thailand Banks 2.00 Monday to Friday *Transaction received before 2:00pm will be credited the same working day
*Transaction received after 2:00pm will be credited the next working day
Saturday, Sunday or Public Holiday Transaction received will be credited the next working day
Vietnam Account Credit All Vietnam Banks 2.00 Monday to Friday DongA Bank Transaction received before 2:00pm will be credited on the same working day
Transaction received after 2:00pm will be credited within the next working day
Other Bank Transaction received before 2:00pm will be credited the next working day
Transaction received after 2:00pm will be credited within the next 2 working days
Saturday: 9:00am – 11:00am DongA Bank Transaction received before 10:30am will be credited the same working day
Other Bank Transaction received after 10.30am will be credited the next working day
Sunday or Public Holiday All Banks Transaction received will be credited the next working day
Cash Pick Up Any participating location in Vietnam 2.00 Monday to Friday DongA Bank Cash can be collected immediately between 9:00am to 3:00pm
Other Bank Cash can be collected immediately between 9:00am to 3:00pm
Saturday: 9:00am – 11:00am DongA Bank Cash can be collected immediately between 9:00am to 10:30am
Other Bank Cash can be collected the next working day
Sunday or Public Holiday DongA Bank Cash can be collected the next working day between 9.00am to 3:00pm
Other Bank Cash can be collected the next working day between 9.00am to 2:00pm

All times are in Singapore times (GMT+8)
Working days are dependent on payout countries.

Working days are determined by the remittance destination.
Example of receiving remittance:

Days Remittance Send On Received On
Same Workings Day Monday Monday
1 Workings Day Monday Tuesday
2 Workings Days Monday Wednesday
1 to 2 Workings Days Monday Tuesday or Wednesday
2 to 3 Workings Days Monday Wednesday or Thursday
3 Workings Days Monday Wednesday or Thursday

14. How long will it take for my Recipients to receive the remittance amount?

The time where your remitted money is received by your Recipient will depend on the remittance destinations, receipt mode selected as well as the timing of remittance order sent.

Please see our Remittance Guide for details.

15. I have registered for an M1 Remit account online or from the M1 Remit App. What should I do next?

Upon registering for an M1 Remit account, you will need to visit our M1 Customer Service Centre (IMM or Paragon) to submit your valid identification documents for verification (NRIC/FIN/Work Pass) in person. Upon successful verification, your M1 Remit account will be activated. You will then be able to remit money to your family & friends overseas.

16. How many Recipients can I register / send money to?

You can register up to a maximum of five (5) recipients at any one time.

17. What information do I need to provide to register my Recipients?

Full Name, Mobile Number, Address, Bank Account Details (if applicable), DOB, Nationality, Relationship.

18. Are there any charges imposed for each remittance transaction?

There is a remittance Service Fee charged to the Sender for every remittance transaction (order) submitted. Please see our Remittance Guide for complete list of charges.

19. Are there any charges imposed on the recipient for the M1 Remit service?

There are no charges imposed on the Recipient to receive your remittance money.

20. What is the exchange rate when remitting money overseas?

The exchange rate for each overseas destination will be the displayed rate at the point of your confirmation of the order prior to submission in the app. You can always check & view the prevailing exchange rates on M1 Remit mobile app at your convenience.

21. How much can I send?

You may remit up to a maximum limit of SGD5,000 per day (and SGD10,000 per month). Remittance limit is reset on calendar date.

22. How do I make payment for the Remittance Order?

Once you have successfully created a Remittance Order from your M1 Remit mobile app / web, you may make payment using via one of the following:

  • Any AXS machines nationwide
  • AXS m-station (Download the AXS m-station app on Google Play Store or Apple App Store)

Once payment is received, your remittance order will be processed. (For more information on location of AXS machines islandwide and AXS m-station, please click here).

23. How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

Payment must be made within 3 hours of an Order submitted, otherwise the Order will lapse, and you will need to create a new Remittance Order. You will not be charged for any lapsed Orders.

24. What do I do if I provided wrong/erroneous bank account / ID / name of my Beneficiary? Can I amend a Transaction Order?

If your Recipient (Beneficiary) information was provided wrongly on a remittance transaction, please contact our Customer Service at 1693 immediately (8am to 12 midnight daily).

Amendments can only be made if the transaction has not been paid or credited into the Recipients account. If you have made a remittance erroneously, please contact M1 Remit Customer Support immediately for any amendments request.

Kliq Pte Ltd shall not be responsible for any pay out to the wrong person or entity arising from any erroneous data input by the Sender.

25. Can I cancel a transaction?

Cancellation can only be done if the transaction has not been paid or credited into the Recipients account. You can cancel an Order from the M1 Remit mobile app if the Order has not been processed.

26. How can I obtain a refund if my remittance transaction fails?

Check the status of your remittance transaction. If it is “Failed”, do contact M1 Remit at 1693 (8am-12mn) to arrange for a reprocess / refund of your transaction.

27. What should I do if my Recipient fails to receive the remitted money?

Check the status of your remittance transaction. If it is “Successful” and your Beneficiary did not receive a remittance transaction, do contact M1 Remit at 1693 (8am-12mn) immediately.

28. Do I have to enter the Recipient's details every time I transfer money?

The M1 Remit App captures and retains particulars of your Recipients. However, you can make changes to recipient's particulars.

29. How do I check the status of my transaction(s)?

You may login to our M1 Remit website/mobile app to check the status of your transaction (click on the "History and Status" tab on the main page).

30. Do I get a receipt for my transactions?

Yes. For every successful transaction, you will be issued with an M1 Remit receipt which you can view from the M1 Remit App. This receipt is available for your viewing for up to 180 days.

31. Will I be charged for any SMS received for M1 Remit?

No, you will not be charged for any SMSes you receive for M1 Remit service.

32. I changed my mobile number. What should I do?

Please visit us at our M1 Customer Service Centre (IMM or Paragon) in person (proxy or authorised person will not be entertained) to update your details. If you do not update your details, your M1 Remit account may be suspended and you may not be able to view and perform any mobile remittance.

    Bring along your original identification documents for verification:-
  • For Singapore citizens & Permanent Residents – NRIC
  • For Foreigners – FIN / Work Pass (Employment Pass, Training Employment Pass, Student Pass, Dependent Pass, Long Term Visit Pass and Social Visit Pass)

33. My FIN / Work Pass has expired. What should I do?

Please visit us at our M1 Customer Service Centre (IMM or Paragon) to update your details. If you do not update your details, your M1 Remit account may be suspended and you may not be able to view and perform mobile remittance.

Please bring along your original identification documents for verification.

34. Can I change my personal details?

Yes, you may do so by logging on to the M1 Remit system (Please click on the "View Profile" tab on the main page). However, updating of certain information (e.g. mobile number, ID expiry date) will require you to visit our M1 Customer Service Centre.

35. How do I change my password?

You can do so by clicking the "Click Here To Reset Password" link at the bottom of the Member Login page, or from the M1 Remit mobile app.

36. Can I remit on behalf of my friends/company?

No, you can only remit money using your own registered account.
M1 Remit service is only available to individual customers.

37. Why should I sign-up for M1 Remit?

    With M1 Remit, you can:
  • Remit anytime from anywhere, 24/7 through our app on your mobile phone
  • Fast money remittance to your loved ones overseas
  • Enjoy low remittance fees & competitive foreign exchange rates

38. What do the status mean?

  • Pending – Transaction is pending for payment.
  • In Progress – Payment has been made.
  • Completed – Remittance has been sent over.
  • Expired – Transaction has not been paid and has expired.

1. How to register via M1 Remit Website?

  • Log on to www.m1remit.com.sg.
  • Click on Register button.
  • Fill in the Registration Form and click on Create my Account.
  • An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
  • You will be presented with two options:
  • MyInfo Go to M1 Shop
    If you want to use the convenience of MyInfo, please log-in to M1 Remit App to complete your registration.
    • Fill in your details.
    • Go to an authorised M1 Customer Service Centre (IMM/Paragon) to verify your account details.
      • NRIC / FIN / Employment Pass / Working Pass
      • Valid Singapore registered mobile number
  • Account activated.

2. How to register via M1 Remit Mobile App?

  • Download the M1 Remit app from Apple App Store or Google Play Store.
  • Select Sign Up.
  • Fill in your information and select Next.
  • An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
  • Log in to M1 Remit Mobile App to complete your registration.
  • Select your preferred identity verification method - “MyInfo” or “Go to M1 Shop”.
  • MyInfo Go to M1 Shop
    If you want to use the convenience of MyInfo, please log-in to M1 Remit App to complete your registration.
    • Fill in your details.
    • Go to an authorised M1 Customer Service Centre (IMM/Paragon) to verify your account details.
      • NRIC / FIN / Employment Pass / Working Pass
      • Valid Singapore registered mobile number
  • Account activated.

3. How to Login?

On M1 Remit Website:

  • Go to www.m1remit.com.sg.
  • Click on Login.
  • Enter your Login ID (Email Address) and Password.
  • Click Login.

On M1 Remit Mobile App:

  • Download M1 Remit mobile app from App Store or Google Play Store.
  • Open the M1 Remit mobile app and select Sign In.
  • Enter your Login ID (Email Address) and Password.
  • Click Login.

4. How to reset a forgotten password?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app.
  • Select Login / Sign in.
  • Click on Forgot My Password.
  • Fill up personal details and answer the security question.
  • A password reset link will be sent to your email address.
  • Reset password with your new password.

5. What are the technical requirements for M1 Remit mobile app?

  • Android: supports Android 4.3.3 and above
  • iOS: supports iOS 7 and above
  • PC: supports IE, Google Chrome, Firefox

6. How to reset PIN

  • Click on Forgot your passcode in the Enter Passcode screen after you logged in.
    • Fill in your account details to reset passcode.
    • Enter new passcode to continue.

OR

  • Call 1693 (Mondays to Sunday, 8am – 12 midnight)
    • Verify your identity with the Customer Service consultant (name, email, ID, mobile number).
    • Inform that you would like to reset your PIN.
    • You will be prompted to reset your PIN the next time when you log in to the M1 Remit app.

7. Who do I contact for enquiries?

Call 1693 (Mondays to Sunday, 8am – 12 midnight)

8. How do I add/edit/remove a recipient?

  • In Booking Details, click Proceed to Payment
  • Click on the Recipients icon
  • To Add Recipient
    • Click on the “Add Recipient” button
  • To Edit / Delete Recipient
    • Click on the Recipient you wish to amend / delete
    • Select Edit / Delete

9. How to send money?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click on Send Money icon
  • Select the Recipient whom you want to remit money to
  • Fill in your transaction details, select your Recipient from the drop down list of recipients and click the Send Money button
  • Click Continue
  • Read and click the Agree button to accept the Transaction
  • Confirm your details by clicking the Confirm button
  • Complete your remittance transaction by making payment on your Order via any of the following methods:
    • AXS Stations (Click here to locate your nearest AXS Station); or
    • AXS m-station app (download from Google Play Store or Apple App Store).

10. How to track my transaction and status?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click the Transactions icon
  • Select your transaction
  • Details of the transaction will be listed, including the status of the transaction

11. How to request for cancellation and refund?

  • Contact M1 Remit at 1693
  • Provide your transaction reference number and date of transaction – and inform that you would like to cancel/refund your remittance transaction
  • We will contact you to confirm that your cancellation/refund request is granted

12. How to request amendments to my transaction?

  • Contact M1 Remit at 1693
  • Provide your transaction reference number and date of transaction – and inform that you need to make amendments to your remittance transaction
  • We will contact you to confirm that your amendment request is granted
  • Log on to www.m1remit.com.sg / M1 Remit mobile app
    • Click on Compose Enquiry, type your request and provide your transaction reference number and date of transaction, click Send
    • We will contact you to get confirmation on your request
    • Click the My Transaction folder then select Amend / Refund
    • Click on Amend and fill in your amendments to the transaction
    • Click on Send Request and Confirm on your request

13. Where can I find the latest forex rates?

14. Where can I find the order reference number that is required when making payment via AXS?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click on the Transactions iconp
  • Select the relevant transactionp
  • The Order Number is on the top leftp

15. How do i add M1 Remit as a safe site?

Internet Explorer

  • Click the 3 horizontal lines icon on the far right of the Address bar
  • Click on Settings, scroll to the bottom and click the Show Advanced Settings link
  • Click on Change proxy settings
  • Click the Security tab > Trusted Sites icon, then click Sites
  • Enter the URL of your Trusted Site, then click Add

Google Chrome

  • Click on the "Tools" menu at the top of your screen or hold down "ALT" and hit "T" on your keyboard
  • Select "Internet Options"
  • Click on the tab at the top of the pop-up menu that says "Privacy"
  • Click on "Sites"
  • Type the exact address of the Web site into the box provided and click "Allow"
  • Click "OK" to exit the "add Web site" page
  • Click the "OK" button to save your settings

Firefox

  • Click the 3 horizontal lines icon on the far right of the Address bar
  • Click on Settings, scroll to the bottom and click the Show Advanced Settings link
  • Click on Change proxy settings
  • Click the Security tab > Trusted Sites icon, then click Sites
  • Type the exact address of the Web site into the box provided and click "Allow"
  • Enter the URL of your Trusted Site, then click Add
  • Click Close > OK

16. How do I ensure M1 Remit is not spam email?

In your email account, add no-reply@m1remit.com.sg to your Safe list.


Click to download the PDF.

M1 Remit User Guide (English)

M1 Remit User Guide (Bahasa Indonesia)

M1 Remit User Guide (Bengali)

M1 Remit User Guide (Burmese)

M1 Remit User Guide (Tamil)

1. What is Invite Code?

Invite Code is a unique set of alpha-numeric assigned to you only. You may use this code to invite your friends to use M1 Remit. Upon your friend’s first successful transaction, you will also enjoy a zero service fee for your next transaction.

2. How does the Invite Code work?

When your friend sign up with your Invite Code, Your friend will enjoy a zero service fee on their first transaction.
Upon your friend’s first successful transaction, you will also enjoy a zero service fee for your next transaction.

3. How many friends can I invite?

There is no limit to the number of friends you can invite.

4. Is there an expiry date to the Invite Code?

Invite Codes have a validity period of 90 days upon receiving.

5. Can I re-register if I forgot to use the Invite Code?

No. Invite Code is exclusive for new users only.

6. Can I invite existing users using my Invite Code?

No. You can only invite your friends who have no signed up for M1 Remit before.

7. Where can I find my Invite Code?

Go to Menu > Invite Friends. You will find your unique Invite Code.

8. What do I do if my transaction fee is not waived?

Please call our customer service at 1693.

9. What is Promo Code?

Promo Codes is a code that M1 Remit issues from time to time. Offers will be given by M1 Remit for you to enjoy.

10. How does Promo Code work?

Key in the Promo Code when M1 Remit sends you via in-app notification or email. Be sure to check your app and email often to receive such promotions.

11. Is there an expiry date to the Promo Code?

Promo Codes may have a time-based validity; be sure to look out for it when you receive a promo code from M1 Remit.