M1 Remit FAQs

Frequently Ask Questions

1. What is M1 Remit?

M1 Remit is a secure global money transfer service offered by Kliq Pte Ltd, a licensed remittance service provider in Singapore and a wholly owned subsidiary of M1 Ltd.

M1 Remit is Singapore's premier self-service overseas mobile remittance service – allowing you to remit money to major banks and cash pick-up outlets in Bangladesh, Philippines, Indonesia, India and Myanmar.

2. Does M1 Remit belong to M1 Limited?

Yes, M1 Remit is a remittance service of M1 operated by Kliq Pte Ltd, a wholly owned subsidiary of M1 Limited.

3. What do I need to sign-up?

You will need an active M1-registered mobile number and your original NRIC/FIN/Work Pass to sign up.

General Required Documentations for Verification
Individual Customer (Min. age 18) Singaporeans >18 years of age NRIC (Pink)
Permanent Resident >18 years of age NRIC (Blue)
National Servicemen and Regulars SAF 11B, SPF 11B or SCDF 11B
Foreigners Valid FIN pass on the day of registration
Valid FIN Passes include:
  • Employment Pass
  • Entry Pass
  • S Pass
  • Work Permit (all types)
  • Training Employment Pass
  • Dependent Pass
  • Long Term Visit Pass
  • Student Pass

4. Who is eligible to use the M1 Remit service?

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active M1 mobile number (prepaid or postpaid).

5. How do I sign up and use M1 Remit service?

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active M1 mobile number (prepaid or postpaid).

REGISTER

Visit www.m1remit.com.sg or download the M1 Remit mobile app from Apple Apps Store or Google Play store.


Click on the Sign-Up button and complete the Registration Form to create an account.

Please note that you will need to a valid email address, as well as a valid M1 mobile number (postpaid/prepaid) to register for the M1 Remit service.

VERIFY & ACTIVATE

Authorised M1 Customer Service Centre to Verify M1 Remit Account
M1 CSC (IMM)
IMM Building
2 Jurong East Street 21
#01-20 IMM Building
Singapore 609601

Operating Hours: 11am-8pm (Daily)

Nearest MRT Station:
Jurong East (NS1, EW24)
M1 CSC (Paragon)
Paragon
290 Orchard Road
#B1-28/29 Paragon
Singapore 238859

Operating Hours: 11am-8pm (Daily)

Nearest MRT Station:
Orchard (NS22)

Bring along your original identification documents for verification:

General Required Documentations for Verification
Individual Customer (Min. age 18) Singaporeans >18 years of age NRIC (Pink)
Permanent Resident >18 years of age NRIC (Blue)
National Servicemen and Regulars SAF 11B, SPF 11B or SCDF 11B
Foreigners Valid FIN pass on the day of registration
Valid FIN Passes include:
  • Employment Pass
  • Entry Pass
  • S Pass
  • Work Permit (all types)
  • Training Employment Pass
  • Dependent Pass
  • Long Term Visit Pass
  • Student Pass

Your identification documents must be valid (i.e. it must not have expired). You must come in person for the verification (a proxy or authorised person will not be accepted).

Upon successful verification, your M1 Remit account will be activated. You can then remit money to your family & friends overseas.

SEND MONEY

Register your Recipient's particulars, and enter your remittance amount. Complete your remittance transaction by making payments through any AXS machine, or M1 Shops (IMM and/or Paragon).

6. Why do I need to visit M1 Customer Service Centre to have my identity and documents verified?

Identification Document (ID) is necessary to comply with Monetary Authority of Singapore’s (MAS) licence requirement that all customers must be physically identified face-to-face at the point of registration.

7. Where are the countries that I can remit money to with M1 Remit service?

The M1 Remit service currently allows remittance to 8 countries:

  • Bangladesh
  • India
  • Indonesia
  • Myanmar
  • Philippines
  • Malaysia
  • Pakistan
  • Sri Lanka
  • Thailand

8. What are the available modes of payment to the recipient?

Current cash out methods available are bank account credits and Cash Pick-Up.

Please see our Remittance Guide below for details.

Country Remittance Method Service Fee (SGD) Timeframe Participating Banks / Partners
Bangladesh Account Credit 5.00 FREE 1 Working Day All Bangladesh Banks
Cash Pickup 5.00 FREE 1 Hour Brac Bank Ltd
Islami Bank Bangladesh
Bank Asia Ltd
Agrani Bank Ltd
Bangladesh Krishi Bank Ltd
Sonali Bank Ltd
NCC Bank Ltd
Janata Bank
Dutch Bangla Bangladesh Bank
Pubali Bank Ltd
Rupali Bank Ltd
The City Bank Ltd
Janata Bank
Dutch Bangla Bank
Pubali Bank
Rupali Bank
Avub
TMSS
Buro
Jagorani
Desha
GUK
CDIP
RRF
India Account Credit 5.00 FREE 1 Working Day All India Banks
Indonesia Account Credit 8.00 FREE 1 Working Day All Indonesia Banks
Cash Pickup 8.00 FREE 1 Hour PT Bank Rakyat Indonesia
PT POS
PT Bank Negara Indonesia
Philippines Account Credit 4.00 FREE 1-2 Working Days All Philippines Banks
Cash Pickup 4.00 FREE 1 Hour Palawan Pawnshopa
Metrobank
Mlhuillier
LBC
Gcash
Cebuana Lhuillier
Robinsons Department Store
Myanmar Cash Pickup 5.00 FREE 1 Hour Myanmar Citizen Bank
Kanbawza Bank
AGD Myanmar
Malaysia Account Credit 2.00 FREE 1-2 Working Days Maybank
CIMB Bank
RHB Bank
Public Bank
Hong Leong Bank
AMB Bank
BSN
Affin Bank
AGRO Bank
Alliance Bank
Bank Islam
Bank Rakyat
Bank Muamalat
Bank Of America
Citibank
Deutsche Bank
HSBC Bank
J.P. Morgan Chase Bank
Kuwait Finance House
OCBC Bank
Standard Chartered Bank
The Royal Bank Of Scotland
United Overseas Bank
Pakistan Account Credit 5.00 FREE 1 Working Days All Pakistan banks
Cash Pickup 2-3 Working Days National Bank of Pakistan
Sri Lanka Cash Pickup 5.00 FREE 1 Hour All Sri Lanka banks
Account Credit 5.00 FREE 1-2 Working Days Bank of Ceylon
Hatton National Bank
Sampath Bank
Thailand Account Credit 8.00 FREE 1-2 Working Days All Thai banks

PROMO: FREE Service Charge to ALL destinations until further notice

9. How long will it take for my Recipients to receive the remittance amount?

The time where your remitted money is received by your Recipient will depend on the remittance destinations, receipt mode selected as well as the timing of remittance order sent.

Please see our Remittance Guide for details.

10. I have registered for an M1 Remit account online or from the M1 Remit App. What should I do next?

Upon registering for an M1 Remit account, you will need to visit our M1 Customer Service Centre (IMM or Paragon) to submit your valid identification documents for verification (NRIC/FIN/Work Pass) in person. Upon successful verification, your M1 Remit account will be activated. You will then be able to remit money to your family & friends overseas.

11. Do I have to register for an account every time I remit money overseas?

Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient using the M1 Remit App on your mobile phone anytime and anywhere.

12. How many Recipients can I register / send money to?

You can register up to a maximum of five (5) recipients at any one time.

13. What information do I need to provide to register my Recipients?

Full Name, Mobile Number, Address, Bank Account Details (if applicable), DOB, Nationality, Relationship.

14. Are there any charges imposed for each remittance transaction?

There is a remittance Service Fee charged to the Sender for every remittance transaction (order) submitted. Please see our Remittance Guide for complete list of charges.

15. Are there any charges imposed on the recipient for the M1 Remit service?

There are no charges imposed on the Recipient to receive your remittance money.

16. What is the exchange rate when remitting money overseas?

The exchange rate for each overseas destination will be the displayed rate at the point of your confirmation of the order prior to submission in the app. You can always check & view the prevailing exchange rates on M1 Remit mobile app at your convenience.

17. How much can I send?

You may remit up to a maximum limit of SGD5,000 per day (and SGD10,000 per month). Remittance limit is reset on calendar date.

18. How do I make payment for the Remittance Order?

Once you have successfully created a Remittance Order from your M1 Remit mobile app / web, go to any AXS machines nationwide, or visit our M1 Shop (IMM or Paragon) to make payment for your remittance transaction.

Once payment is received, your remittance order will be processed. (For more information on location of AXS machines islandwide, please click here).

19. How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

Payment must be made within 4 hours of an Order submitted, otherwise the Order will lapse, and you will need to create a new Remittance Order. You will not be charged for any lapsed Orders.

20. What do I do if I provided wrong/erroneous bank account / ID / name of my Beneficiary? Can I amend a Transaction Order?

If your Recipient (Beneficiary) information was provided wrongly on a remittance transaction, please contact our Customer Service at 1693 immediately (8am to 12 midnight daily).

Amendments can only be made if the transaction has not been paid or credited into the Recipients account. If you have made a remittance erroneously, please contact M1 Remit Customer Support immediately for any amendments request.

Kliq Pte Ltd shall not be responsible for any pay out to the wrong person or entity arising from any erroneous data input by the Sender.

21. Can I cancel a transaction?

Cancellation can only be done if the transaction has not been paid or credited into the Recipients account. You can cancel an Order from the M1 Remit mobile app if the Order has not been processed.

22. How can I obtain a refund if my remittance transaction fails?

Check the status of your remittance transaction. If it is “Failed”, do contact M1 Remit at 1693 (8am-12mn) to arrange for a reprocess / refund of your transaction.

23. What should I do if my Recipient fails to receive the remitted money?

Check the status of your remittance transaction. If it is “Successful” and your Beneficiary did not receive a remittance transaction, do contact M1 Remit at 1693 (8am-12mn) immediately.

24. Do I have to enter the Recipient's details every time I transfer money?

The M1 Remit App captures and retains particulars of your Recipients. However, you can make changes to recipient's particulars.

25. How do I check the status of my transaction(s)?

You may login to our M1 Remit website/mobile app to check the status of your transaction (click on the "History and Status" tab on the main page).

26. Do I get a receipt for my transactions?

Yes. For every successful transaction, you will be issued with an M1 Remit receipt which you can view from the M1 Remit App. This receipt is available for your viewing for up to 180 days.

27. Will I be charged for any SMS received for M1 Remit?

No, you will not be charged for any SMSes you receive for M1 Remit service.

28. I changed my mobile number. What should I do?

Please visit us at our M1 Customer Service Centre (IMM or Paragon) in person (proxy or authorised person will not be entertained) to update your details. If you do not update your details, your M1 Remit account may be suspended and you may not be able to view and perform any mobile remittance.

    Bring along your original identification documents for verification:-
  • For Singapore citizens & Permanent Residents – NRIC
  • For Foreigners – FIN / Work Pass (Employment Pass, Training Employment Pass, Student Pass, Dependent Pass, Long Term Visit Pass and Social Visit Pass)

29. My FIN / Work Pass has expired. What should I do?

Please visit us at our M1 Customer Service Centre (IMM or Paragon) to update your details. If you do not update your details, your M1 Remit account may be suspended and you may not be able to view and perform mobile remittance.

Please bring along your original identification documents for verification.

30. Can I change my personal details?

Yes, you may do so by logging on to the M1 Remit system (Please click on the "View Profile" tab on the main page). However, updating of certain information (e.g. mobile number, ID expiry date) will require you to visit our M1 Customer Service Centre.

31. How do I change my password?

You can do so by clicking the "Click Here To Reset Password" link at the bottom of the Member Login page, or from the M1 Remit mobile app.

32. Can I remit on behalf of my friends/company?

No, you can only remit money using your own registered account.
M1 Remit service is only available to individual customers.

33. Why should I sign-up for M1 Remit?

    With M1 Remit, you can:
  • Remit anytime from anywhere, 24/7 through our app on your mobile phone
  • Fast money remittance to your loved ones overseas
  • Enjoy low remittance fees & competitive foreign exchange rates

1. How to register online?

With M1 Remit, you can:
  • Log on to www.m1remit.com.sg / download the M1 Remit mobile app from App Store / Google Play Store.
  • Click on Sign-Up link.
  • Fill in the Registration Form and click on Sign Me Up.
  • An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
  • Confirm your details by clicking the Confirm button
  • Click Submit to send us your application
  • Go to an authorised M1 Customer Service Centre (IMM/Paragon) to verify your account details
    • NRIC / FIN / Employment Pass / Working Pass
    • Valid M1 mobile number
  • Account activated

2. How to Login?

On M1 Remit Mobile App:

  • Download M1 Remit mobile app from App Store or Google Play Store
  • Enter your Login ID (Email) and Password
  • Click Login

On Web:

  • Go to www.m1remit.com.sg
  • Click on Member Login
  • Enter your Login ID (Email) and Password
  • Click Login

3. How to reset a forgotten password?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click on Forgot My Password
  • A Temporary Password will be sent to your email address
  • Login with Login ID and Temporary Password
  • The System will prompt a Password change

4. What are the technical requirements for M1 Remit mobile app?

  • Android: supports Android 4.3.3 and above
  • iOS: supports iOS 7 and above
  • PC: supports IE, Google Chrome, Firefox

5. How to reset PIN

  • Call 1693 (Mondays to Sunday, 8am – 12 midnight)
  • Verify your identify with the Customer Service consultant (name, email, ID, mobile number)
  • Inform that you would like to Reset your PIN
  • You will be prompted to reset your PIN the next time you login to the M1 Remit App

6. How to send enquiries and complaints through M1 Remit?

Call 1693 (Mondays to Sunday, 8am – 12 midnight)

7. How do I add/edit/remove a recipient?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click on the Recipients icon
  • To Add Recipient
    • Click on the “Add Recipient” button
  • To Edit / Delete Recipient
    • Click on the Recipient you wish to amend / delete
    • Select Edit / Delete

8. How to send money?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click on Send Money icon
  • Select the Recipient whom you want to remit money to
  • Fill in your transaction details, select your Recipient from the drop down list of recipients and click the Send Money button
  • Click Continue
  • Read and click the Agree button to accept the Transaction
  • Confirm your details by clicking the Confirm button

9. How to track my transaction and status?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click the Transactions icon
  • Select your transaction
  • Details of the transaction will be listed, including the status of the transaction

10. How to request for cancellation and refund?

  • Contact M1 Remit at 1693
  • Provide your transaction reference number and date of transaction – and inform that you would like to cancel/refund your remittance transaction
  • We will contact you to confirm that your cancellation/refund request is granted
  • Log on to www.m1remit.com.sg / M1 Remit mobile app
    • Click the My Transaction folder then select Amend / Refund
    • Click on Refund to send your request
    • The remittance amount (SGD) will be payable by bank transfer

11. How to request amendments to my transaction?

  • Contact M1 Remit at 1693
  • Provide your transaction reference number and date of transaction – and inform that you need to make amendments to your remittance transaction
  • We will contact you to confirm that your amendment request is granted
  • Log on to www.m1remit.com.sg / M1 Remit mobile app
    • Click on Compose Enquiry, type your request and provide your transaction reference number and date of transaction, click Send
    • We will contact you to get confirmation on your request
    • Click the My Transaction folder then select Amend / Refund
    • Click on Amend and fill in your amendments to the transaction
    • Click on Send Request and Confirm on your request

12. Where can I find the latest forex rates?

13. Where can I find the order reference number that is required when making payment via AXS?

  • Log on to www.m1remit.com.sg / M1 Remit mobile app
  • Click on the Transactions iconp
  • Select the relevant transactionp
  • The Order Number is on the top leftp

14. How do i add M1 Remit as a safe site?

Internet Explorer

  • Click the 3 horizontal lines icon on the far right of the Address bar
  • Click on Settings, scroll to the bottom and click the Show Advanced Settings link
  • Click on Change proxy settings
  • Click the Security tab > Trusted Sites icon, then click Sites
  • Enter the URL of your Trusted Site, then click Add

Google Chrome

  • Click on the "Tools" menu at the top of your screen or hold down "ALT" and hit "T" on your keyboard
  • Select "Internet Options"
  • Click on the tab at the top of the pop-up menu that says "Privacy"
  • Click on "Sites"
  • Type the exact address of the Web site into the box provided and click "Allow"
  • Click "OK" to exit the "add Web site" page
  • Click the "OK" button to save your settings

Firefox

  • Click the 3 horizontal lines icon on the far right of the Address bar
  • Click on Settings, scroll to the bottom and click the Show Advanced Settings link
  • Click on Change proxy settings
  • Click the Security tab > Trusted Sites icon, then click Sites
  • Type the exact address of the Web site into the box provided and click "Allow"
  • Enter the URL of your Trusted Site, then click Add
  • Click Close > OK

15. How do I ensure M1 Remit is not spam email?

In your email account, add no-reply@m1remit.com.sg to your Safe list.


Click to download the PDF.

M1 Remit User Guide (English)

M1 Remit User Guide (Bahasa Indonesia)

M1 Remit User Guide (Bengali)

M1 Remit User Guide (Burmese)

M1 Remit User Guide (Tamil)